Web Servers

To be used for most tables. It collapses in an easy to read way in mobile HOWEVER it can't be used for all tables. Some tables simply are too large and have too many products.

Installation Configuration Troubleshooting Monitoring Patching
Apache
lighttpd
Nginx

Database Servers

This table should be used for tables too large to work in the responsive table layout. It simply adds a wrapping class of table-responsive (which is a bootstrap helper class) and then the table itself gets a class of horizontal scroll. This allows the table to scroll to the left without breaking the page.

Installation Configuration Troubleshooting Replication Monitoring Patching Backups
MySQL/ MariaDB *
Oracle
PostgreSQL
MongoDB

Programming languages

Installation Configuration Monitoring Patching
Perl
PHP
Python
Ruby

Navigator / Aviator

Human Experts Navigator Aviator
Technical Account Manager (TAM)
  • Personal contact for ongoing business and technical assistance
Support of the AWS platform
  • 100% certified AWS engineers deliver Fanatical Support for AWS 24x7x365
PCI and HIPPA Compliance
  • Certified Level 1 Payment Card Industry (PCI) Service Provider on AWS
  • We can act as a business associate to support customers with HIPAA workloads on AWS
Technical Onboarding Manager (TOM)
  • Personal contact to assist with onboarding

Provides initial guidance

Coordinates the process of getting your application up and running on AWS
Best practices and architecture
  • A combined set of AWS and Rackspace recommendations from certified AWS architects

Guidance for standard use cases

Hands-on design, customized to your specific application
EC2 operating system management
  • Support for Amazon Linux 2015.03+, CentOS 6/7, Ubuntu 12.04/14.04 LTS (Windows coming)
  • Configuration, optimization, patching, upgrades
  • Includes core apps like Apache, NGINX, etc.
Monitoring Alarm Ticket Management
  • Setup of Watchman™ monitors and response to Watchman™ alarm tickets 24x7x365 by certified AWS engineers
Monthly account review
  • Review AWS Trusted Advisor recommendations
  • Review Reserved Instance and other cost optimization opportunities
  • Technical environment review (alerts, performance)
Response times

Urgent: < 1 hour Standard: < 12 hours

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Emergency: < 15 min Urgent: < 1 hour Standard: < 4 hours

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